We encourage you to check the Kezsam Pet Products Privacy Statement regularly as this Privacy Statement may change from time to time. If you have any suggestions or concerns that are not addressed in this Privacy Statement, please contact us on (03) 9354 8802 or email us at sales@kezsam.com.au.

Please take some time to read through this statement and understand our position on privacy.

• Our commitment to privacy
  
• National Privacy Principles
  
• What Personal Information we collect?
  
• How we use your information
  
• Is your Personal Information shared with anybody outside of Kezsam.
  
• How secure is your information?
  
• Contact us
  
• Disclaimer

Our commitment to privacy
Aside from the contents of this statement, the conduct of Kezsam Pet Products is governed by the Privacy Amendment (Private Sector) Act 2000 and in particular the following National Privacy Principles.

National Privacy Principles
Principle 1: Collection of information
Personal information will only be collected to the extent necessary, by lawful and fair means, and for specified purposes which are relevant to the operations of Kezsam Pet Products.
When personal information is collected directly from the individual to whom it relates the purpose of collection will be identified and it will only be collected with the person's consent.

Principle 2: Use and disclosure of information
Personal information will only be used for:
a) a purpose for which it was collected or for a reasonably expected related purpose;
b) the derivation of anonymous or aggregated information;
c) the prevention or lessening of a threat to the life or health of the individual concerned or another person;
d) purposes permitted, required or authorised by or under law;
e) the enforcement of the criminal law or of a law imposing a pecuniary penalty or for the protection of public revenue, where the use is reasonably necessary, or;
f) any other purpose, where the person concerned has consented to its use for that purpose.

Personal information will not be disclosed to a third party unless:
a) the person concerned has consented to the disclosure;
b) it is the usual practice of Kezsam to pass information to a third party and the individual from whom the information was collected was notified of this practice at the time of collection;
c) there are reasonable grounds to believe that disclosure is necessary to prevent or lessen a threat to the life or health of the individual concerned or another person;
d) the disclosure is permitted, required or authorised by or under law; or
e) the disclosure is reasonably necessary for the enforcement of the criminal law or a law imposing a pecuniary penalty, or for the protection of public revenue.

Principle 3: Data quality
Prior to the use and disclosure of personal information, reasonable steps will be taken to ensure that personal information is relevant and to the extent necessary, accurate, complete and up to date for the purpose for which it is to be used.

Principle 4: Data security
Reasonable steps will be taken to protect personal information we hold against misuse and loss, against unauthorised access, alteration, destruction, and disclosure and all attempts will be made to destroy or de-identify personal information if it is no longer needed.

Principle 5: Openness
Kezsam Pet Products has clearly expressed policies on its management of personal information and these will continue to be readily available. Kezsam Pet Products will take reasonable steps to let individuals know, generally, what sort of personal information it holds, for what purposes, and how it collects, uses, and discloses that information.

Principle 6: Access and correction
Where Kezsam Pet Products holds personal information about an individual, it will provide the individual with access to the information on request, in a form or manner suitable to the individual's reasonable needs, except to the extent that:
a) providing access would pose a serious and imminent threat to the life or health of any individual; or
b) providing access would have an unreasonable impact upon the privacy of other individuals; or
c) the request for access is frivolous or vexatious; or
d) the information relates to existing or anticipated legal proceedings between Kezsam Pet Products and the individual, and the information would not be accessible by the process of discovery in those proceedings; or
e) providing access would reveal the intentions of Kezsam Pet Products in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
f) providing access would be unlawful; or
g) denying access is specifically authorised by law; or
h) providing access would be likely to prejudice an investigation of possible unlawful activity; or
i) providing access would be likely to prejudice:
(a) the prevention, detection, investigation, prosecution or punishment of criminal offences; or
(b) breaches of a law imposing a penalty or sanction
(c) the enforcement of laws relating to the confiscation of the proceeds of crime;
(d) the protection of the public revenue;
(e) the prevention, detection, investigation or remedying of seriously improper conduct; or
(f) preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders; by or on behalf of an enforcement agency; or
(g) an enforcement agency performing a lawful security function asks Kezsam Pet Products not to provide access on the basis that providing access would be
likely to cause damage to the national security of Australia.

Where providing access would reveal evaluative information generated within Kezsam Pet Products, in connection with a commercially sensitive decision-making process, Kezsam Pet Products may give the individual an explanation for the decision, rather than direct access to the information.

Wherever direct access by the individual is impractical or inappropriate, Kezsam Pet Products and the individual should consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties.

If Kezsam Pet Products levies charges for providing access to personal information, those charges:
a) will not be excessive; and
b) will not apply to lodging a request for access.

If Kezsam Pet Products holds personal information about an individual and the individual is able to establish that the information is not accurate, complete and up-to-date, Kezsam Pet Products will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

If the individual and Kezsam Pet Products disagree about whether the information is accurate, complete and up-to-date, and the individual asks Kezsam Pet Products to associate with the information a statement claiming that the information is not accurate, complete or up-to-date, Kezsam Pet Products will take reasonable steps to do so.

Kezsam Pet Products will provide reasons for denial of access or correction.

Principle 7: Identifiers
Kezsam Pet Products will not adopt as its own identifier an identifier that has been assigned by a government agency (or by an agent of, or contractor to, a government agency acting in its capacity as agent or contractor).

Principle 9: Anonymity
Whenever it is lawful and practicable, individuals will have the option of not identifying themselves when dealing with Kezsam Pet Products.

Principle 10: Transborder data flows
Kezsam Pet Products will not transfer personal data outside Australia unless:
(a) Kezsam reasonably believes that the recipient of the information is subject to a
statute, binding scheme or contract which effectively upholds principles for fair information handling that are substantially similar to these rules; or
(b) the individual concerned consents to the transfer; or
(c) the transfer is necessary for the performance of a contract between the individual concerned and Kezsam Pet Products, or for the implementation of pre-contractual measures taken in respect to the individual's request; or
(d) the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the individual concerned between Kezsam Pet Products and a third party; or
(e) the transfer is for the benefit of the individual concerned; and
(i) it is not practicable to obtain the consent of the subject of the information to that transfer; and
(ii) if it were practicable to obtain such consent, the subject of the information would be likely to give it; or
(f) Kezsam Pet Products has taken reasonable steps to ensure that the information which it has transferred will not be collected, held, used or disclosed by the recipient of the information inconsistently with these rules.

Online Forms
When submitting information on our website, we will collect details such as your name, email address and phone number. Some of this information is essential for us to be able to identify accurately who is using the service so that we may be able to respond to your requests and, as such, is indicated by mandatory fields. Mandatory information requirements are clearly identified and are denoted by an asterisk (*). You will also be prompted when submitting a form if mandatory data has not been completed. Other types of information are collected to help us provide better services. Information of this type is optional and includes interest and profession.

In general, you may be asked to provide Kezsam Pet Products with personal information when you:

• Send us your comments or suggestions
  
• Report a technical problem
  
• Request sales and advertising information
  
• Become a member of Kezsam Pet Products website
  
• Enter competitions and promotions

We also collect personal information in the normal course of business including names, addresses, phone numbers, and email addresses. This information is collected through meetings, phone calls, letters, fax, email, as well as commercial agreements, documents and dealings. This information is subject to all the National Privacy Principles as summarised above and is only used for the purpose for which it was provided. Generally this is limited to the transaction of general business.

Kezsam Pet Products will not collect sensitive information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation unless:
a) the subject of the information has consented; or
b) the collection is required or specifically authorised by law; or
c) the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the subject of the information is physically or legally incapable of giving consent; or
d) the collection is necessary for the establishment, exercise or defence of a legal claim.

How we use your information?
Your contact details will only be used for the purpose for which you have provided it or for a reasonably expected related purpose and we will not disclose it without your consent.
The information and feedback you provide through our website may be used to identify ways of improving the site and how we can make it more effective for your use.

All other personal information provided to Kezsam Pet Products is only used for the purpose for which it was collected or for a reasonably expected related purpose, except in the extreme cases outlined in Principle 2 of the National Privacy Principles above.

Is your personal information shared with anybody outside of Kezsam Pet Products?
Any personal information collected through the website is contained and access is restricted to the authorised personnel of Kezsam Pet Products and The Construction Site who are responsible for the maintenance of the website.
Your information may be shared with third parties as explained below:

Related Bodies Corporate
We may share information about you with Related Bodies Corporate so we can provide you with the products and services you request and bring you information about products and services we offer.

Companies who provide Services to us
In some cases we contract with other companies or individuals to provide services for us. Examples of these may include deliveries, market research, public relations, debt collection agencies, legal advisors, auditors etc. We provide them only with such information about you as they need to perform their services and we impose strict requirements of security and confidentiality on them in how they handle your personal information. We make it very clear that they are not permitted to use information about you for any other purpose except to perform the services we have asked them to provide.

Credit Reporting
Credit information about you may be obtained from and provided to credit reporting agencies in accordance with applicable legislation.

All personal information supplied to Kezsam Pet Products is not shared with any other third parties unless explicitly and expressly communicated when you submit the information, without your explicit consent that any other personal information is passed on or used, or in the extreme cases outlined in Principle 2 of the National Privacy Principles above.

How secure is your information?
Any personal information that you submit to our website is held with the strictest confidence. This information is securely stored and access is restricted to authorised personnel of Kezsam Pet Products and The Construction Site as described above, ensuring that your personal information is protected and safeguarded. The information you submit to Kezsam Pet Products is used only for the purpose stipulated at the time that the information is collected or for a reasonably expected related purpose.
Any personal information supplied by other means will also be held in the strictest confidence. The information is securely stored and can only be accessed by authorised personnel of Kezsam Pet Products.

All personal information will be de-identified where possible.